Refund Policy

Last updated: 19 May 2026

At DueDoor (duedoor.com), customer satisfaction is important to us. This Refund Policy explains when and how you can request a refund for any subscription, plan, or service you purchase from us.

1. Eligibility for Refund

You are entitled to a full refund of the amount paid if you request cancellation of your plan or service within 15 (fifteen) days from the date of payment.

• The 15-day window is calculated from the original date of purchase / first payment.
• Refunds are not available after 15 days from the date of the original payment.
• Renewal payments are governed by the same 15-day window from the date the renewal was charged.

2. How to Request a Refund

To request a refund, email us at support@duedoor.com from the email address registered with your DueDoor account, with the subject line “Refund Request” and your order/payment reference.

3. Processing Time

Approved refunds are processed back to the original payment method within 5-10 business days of approval. Time taken by your bank/card issuer to credit the amount may vary.

4. Non-Refundable Items

• Custom development work, paid integrations, or one-off services already delivered.
• Third-party charges (SMS, WhatsApp, ad spend, AI tokens) that have been consumed.

5. Contact

For any questions about this policy, write to support@duedoor.com.