Field service software

Field service software, built for your jobs.

Jobs, technicians, site visits, photos and customer sign-off, from the first call to the closed job. DueDoor builds it to order on the DueDoor platform around how your team works on site, not as an off-the-shelf product with a fixed feature list.

Custom build

Built around your jobs, not bought off a shelf

An AC service visit, a pest control contract and a solar install each need different checklists, parts and proof. We build yours to order on the DueDoor platform, so the app your technicians open asks for exactly what your jobs need.

Shaped to you

What we build to your design

  • Job types, each with its own checklist and required photos
  • Service areas, skills and how jobs get assigned
  • Parts and consumables taken from van or store stock
  • AMC contracts and their visit schedules
  • Job reports in your format, with your logo
The DueDoor platform

What every build starts with

  • Sign-in for your staff, with roles that decide who sees and changes what
  • Hosting on cloud servers we set up and look after, with your data encrypted and backed up every night
  • WhatsApp messages from your own number through the official WhatsApp Business API, plus email
  • Payment links through Razorpay, so customers pay by UPI, card or net banking
  • Reports with CSV downloads, and an admin panel for your settings
  • Works in any browser, with iOS and Android apps in your company name if you need them

Not a boxed product. There is no fixed feature list and no plan tier to fit into. You tell us how your business runs, we build that, and we keep changing it as you grow.

What we can build in

What your field service management software can include

Pick the modules your team needs. The office and the technicians work on the same job record.

Job intake

Jobs from calls, WhatsApp, your website and AMC schedules land in one list with the customer, address and problem.

Dispatch and scheduling

Assign by area, skill and free time on a day board the dispatcher can drag jobs across.

Technician app

A phone app with today's jobs, the address on the map, the customer's history and the checklist for each job.

Photos and checklists

Before and after photos, readings and checklist ticks captured on site and stored with the job.

Customer sign-off

The customer signs on the technician's phone, and the job report goes to them on WhatsApp or email.

Parts and van stock

Parts used on each job, taken from the van or the store, with reorder alerts.

AMC and repeat visits

Annual maintenance contracts that create their visits on schedule and remind the customer before each one.

Invoices and payments

An invoice from the closed job, and a payment link the customer can pay on the spot.

How it runs

One job, from the call to sign-off

The path a job takes in a typical build. We change the steps to match your trade.

  1. 01

    Log

    The job comes in by call, WhatsApp or the website, with the address and photos of the problem.

  2. 02

    Assign

    The dispatcher gives it to a technician by area and skill.

  3. 03

    Travel

    The customer gets a WhatsApp message that the technician is on the way.

  4. 04

    Work

    Checklist, readings and before and after photos on the phone.

  5. 05

    Sign

    The customer signs on the phone and gets the job report.

  6. 06

    Bill

    The invoice and payment link go out from the closed job.

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How we build it

How we build it with you

One team designs, builds, hosts and runs it. You talk to the same people from the first call to the day you add your next team.

  1. 01

    Walk through your day

    We sit with your dispatcher and a few of your technicians and map how work moves today, through the registers, spreadsheets and WhatsApp groups it lives in now.

  2. 02

    Agree the screens

    You see the main screens as drawings before any code is written, and we change them until they match how you work.

  3. 03

    Build on the platform

    We build your modules on the DueDoor platform, so sign-in, roles, hosting, backups, WhatsApp and payments are there from day one.

  4. 04

    Bring your data in

    We move your current records in from Excel, CSV or the software you use today, and check the totals with you.

  5. 05

    Train and go live

    Your team learns on its own data. If it is safer, we go live with one team first and add the rest after.

  6. 06

    Run it with you

    We host it, watch it and keep changing it as you grow: a new field, a new report, a new team.

FAQ

Questions about custom field service management software

Is this a ready-made field service app?

No. It is a custom build on the DueDoor platform. The job types, checklists, photos and reports are the ones your business uses, and there is no fixed feature list to work around.

What if technicians lose signal on site?

We can build the app to keep checklists and photos on the phone and send them when the signal comes back. Tell us where your teams work and we plan for it.

Can customers sign on the phone?

Yes. The customer signs on the technician's screen, and the signed job report with photos goes to them on WhatsApp or email.

Can we see where a job was done?

Yes. The app can record the phone's location when a job is started and closed, and show every job's address on a map. We agree with you what is recorded, and your staff are told.

Does it handle AMC contracts?

Yes. Each contract creates its visits on schedule, reminds the customer before each one and shows which visits are done and which are due.

Can the technician app be on Google Play?

Yes. We build and publish iOS and Android apps in your company's name, or the technician app can open in the phone browser with nothing to install.

How long does a build take, and what does it cost?

It depends on the modules you pick, how many teams you run and the data we bring in. After a call we send a written scope and quote, so you know both before any work starts.

Tell us how your business runs

Book a call or message us on WhatsApp. We will listen to how you work today and tell you what we would build, how long it takes and what it costs. You can also write to support@duedoor.com.

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