Your Gmail or business mailbox, in the same inbox as WhatsApp.
Connect a Gmail, Google Workspace or other IMAP mailbox and new email lands in the DueDoor team inbox, next to WhatsApp, Instagram and Messenger. Replies go out from your address and a copy is saved to the mailbox's Sent folder.
What moves between your mailbox and DueDoor
Email connects over IMAP, the standard way mail apps read a mailbox. Here is what moves.
| What | Direction | How it works |
|---|---|---|
| New email | Into DueDoor | The mailbox is checked about every minute, and new messages appear in the team inbox, de-duplicated. |
| Replies and new emails | From DueDoor | Sent from your address through DueDoor's mail service. |
| Sent copies | From DueDoor | Each reply is also saved to the mailbox's Sent folder, so your mail app shows the full thread. |
| The sender | Into DueDoor | Matched to a lead or client record, so the email sits in their history. |
| Automations | Into DueDoor | "Message received" can start a flow from an inbound email, such as a task or an alert. |
An email thread, where the team can see it
The client writes to your usual address. The email shows up in DueDoor with their record, and anyone on the team can reply.
- Email sits with WhatsApp and Instagram, so you see the whole conversation with a client in one place.
- Several mailboxes can be connected per workspace, for example sales@ and support@.
- The connection is tested before it is saved, so a wrong password shows up at once.
- Replies keep your address and appear in the Sent folder of your normal mail app.
- Outreach and drip emails are a separate DueDoor feature; see AI email marketing below.
How to connect your mailbox
We set it up with you and test it end to end before it runs on real leads.
- 01
Check IMAP is allowed
For Google Workspace, your admin can confirm IMAP access is allowed for your users.
- 02
Create an app password
With 2-Step Verification on, create an app password in your Google account for DueDoor.
- 03
Add the mailbox
In DueDoor, add the email address, the IMAP server and the app password. DueDoor tests it first.
- 04
Set up sending
To send from your own domain, add the DNS records DueDoor gives you so mail is authenticated.
- 05
Reply from the inbox
Send a test email to the address and reply from DueDoor, then check Sent in Gmail.
What it does not do
We would rather you know the edges before you start. These are the honest limits today.
This is a standard IMAP connection, not Google sign-in. Google decides whether app passwords and IMAP are allowed on your account.
Sending from a free @gmail.com address through another service is unreliable; use an address on your own domain.
Microsoft accounts that only allow modern sign-in may not accept an IMAP password connection.
Email is checked on a schedule, about every minute, not instantly.
How businesses use email with DueDoor
A few examples by industry. Each links to what DueDoor does for that kind of business.
CA and accounting firms
Keep client document emails and WhatsApp reminders on one client record.
Law firms
See every email and chat with a client in one place before a call.
Software development agencies
Track quote emails beside the WhatsApp chat with the same prospect.
Event venues
Answer venue emails from planners in the same inbox as WhatsApp enquiries.
Freight and logistics
Handle quote request emails from the team inbox with shared visibility.
Travel agencies
Keep itinerary emails and WhatsApp chats with each traveller together.
See every industry we work with on the industries page.
Questions about the Gmail and email integration
Which mailboxes can I connect?
Any mailbox that allows IMAP, including Gmail and Google Workspace. You add the address, the IMAP server and a password, usually an app password, and DueDoor tests the connection before saving it.
Do I need an app password for Gmail?
Usually yes. With 2-Step Verification turned on, Google lets you create an app password for mail apps. Some Google Workspace admins turn this off, so check with yours.
How quickly does new email appear?
Mailboxes are checked about every minute, so new email shows up shortly after it arrives.
Are replies sent from my address?
Yes. Replies go out from your address through DueDoor's mail service, and a copy is saved to your mailbox's Sent folder. For the best delivery, use an address on your own domain with the DNS records set up.
Can I connect several mailboxes?
Yes. A workspace can have several, for example sales@ and support@, each shown in the team inbox.
Is this the same as email outreach?
No. This brings your mailbox into the team inbox. Cold outreach and drip sequences are a separate DueDoor feature with its own sending setup.
Bring your mailbox into the team inbox
Book a call or message us on WhatsApp. We will look at what you use today and tell you plainly how the connection would work. You can also write to support@duedoor.com.