Shopify orders into your DueDoor pipeline, followed up on WhatsApp.
There is no one-click Shopify app for DueDoor. What works today is a simple, reliable path: Shopify's own Zapier app sends each new order or customer to your DueDoor lead endpoint, and your DueDoor flows take it from there.
What moves between Shopify and DueDoor
One direction, on purpose: Shopify stays your store, DueDoor handles the conversation after the order.
| What | Direction | How it works |
|---|---|---|
| New orders | Into DueDoor | A Zap on Shopify's new order trigger posts the customer's name, phone, email and an order note to DueDoor. |
| New customers | Into DueDoor | The same pattern works for new customer sign-ups. |
| Source and tags | Into DueDoor | Each record arrives with "shopify" as its source page and tag, so flows can tell it apart. |
| WhatsApp follow-up | From DueDoor | Your DueDoor flow sends approved WhatsApp templates to customers who opted in. |
| Orders, stock, prices | Not synced | Not touched. DueDoor does not write anything back to Shopify. |
What a Shopify order turns into
The order lands in DueDoor as a lead card, and the flow you design handles the follow-up.
- The customer arrives as a lead with source "shopify", so you can filter, tag and assign them.
- A "New lead" automation can send an order update or a thank-you on WhatsApp with an approved template.
- A wait step can ask for a review or suggest a refill some days later.
- Replies from the customer land in the same team inbox as every other chat.
- The phone number is checked when it arrives, so junk numbers do not become leads.
How to connect Shopify
We set it up with you and test it end to end before it runs on real leads.
- 01
Get a form token
We create a lead endpoint token for your workspace, without an origin lock so Zapier can use it.
- 02
Build the Zap
Trigger: Shopify new order. Action: Webhooks by Zapier, POST to the DueDoor lead endpoint with your fields.
- 03
Map the fields
Name, phone, email, a short order note in the message, and "shopify" as the source page.
- 04
Add the WhatsApp flow
In DueDoor: new lead with source shopify, then an approved template, then a wait and a review ask.
- 05
Test with a real order
Place a test order, watch the lead arrive and the template go out, then switch the Zap on.
What it does not do
We would rather you know the edges before you start. These are the honest limits today.
There is no DueDoor app in the Shopify App Store. The connection runs through Zapier or a small connector we build for you.
Abandoned checkouts are not pulled in today.
Webhooks by Zapier is a premium Zapier app, so check that your Zapier plan includes it.
WhatsApp order updates need approved templates and the customer's consent, under Meta's rules.
How businesses use Shopify with DueDoor
A few examples by industry. Each links to what DueDoor does for that kind of business.
Clothing boutiques
Thank each buyer on WhatsApp and ask for a review once the parcel has arrived.
Jewellery stores
Put high-value orders in front of a person for a personal call after purchase.
Cafes and coffee shops
Follow up coffee bean orders with a refill reminder.
Pet shops
Remind repeat food buyers before their bag is likely to run out.
Organic food stores
Send a recipe or usage tip a few days after delivery.
Electronics stores
Offer setup help on WhatsApp after a device is delivered.
See every industry we work with on the industries page.
Questions about the Shopify integration
Is there a DueDoor app on the Shopify App Store?
No. Today the connection runs through Zapier: Shopify's own Zapier app triggers on new orders or customers, and a Webhooks by Zapier step posts them to your DueDoor lead endpoint. We can also build a small direct connector if you need one.
What data comes across from Shopify?
What you map in the Zap. Usually the customer's name, phone and email, a short order note and "shopify" as the source. Nothing else is pulled from your store.
Does DueDoor change anything in Shopify?
No. Orders, stock, prices and fulfilment stay in Shopify. DueDoor only receives records and runs the follow-up.
Can DueDoor recover abandoned carts?
Not from Shopify today. Abandoned checkouts are not pulled in. If you run a store we build, cart follow-up can be built into it.
Can we send order updates on WhatsApp?
Yes, with approved WhatsApp templates and the customer's consent, as Meta requires. Your DueDoor flow sends them when the Shopify record arrives.
Which Zapier plan do we need?
Webhooks by Zapier is a premium Zapier app, so you need a Zapier plan that includes it. Check Zapier's pricing page for the current plans.
Connect your Shopify store to WhatsApp follow-up
Book a call or message us on WhatsApp. We will look at what you use today and tell you plainly how the connection would work. You can also write to support@duedoor.com.